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General Terms

General use and sale conditions

These general sale conditions govern the sale of products marketed by this website.

All products purchase contracts on Orodent srl website shall be regulated by the following conditions of sale.

Art. 1 – Field of application

Contracts of sale concluded online between Orodent srl (hereinafter referred to as supplier) and the customer through the website shall be governed exclusively by the terms and conditions established in this agreement, including any future amendments, as well as the provisions of the Italian Civil Code, insofar as this agreement refers to them. In any case, the Civil Code regulations respectively of the substantive Italian law shall apply to sale contracts.

The supplier shall not recognise any different conditions proposed by the customer unless these have been drawn up and explicitly accepted in writing prior to the conclusion of the individual sales contract, for which they shall be effective.

The supplier reserves the right to amend these contract conditions in whole or in part. The current text of the contractual conditions will be published at The new text shall automatically come into force 30 days after publication. Any changes to the contractual conditions shall be announced by means of a notice visible for at least 60 days on the site’s access page.

If the customer does not accept the amendments or does not agree with the contractual conditions as amended, he may withdraw from the contract without charge and retroactively until the date on which the new provisions enter into force

For orders placed after the entry into force of the new text, however, only the new contractual provisions as amended shall apply.

The current version of the contractual terms and conditions can always be viewed and/or downloaded at

Art. 2 – Internet sales contract

The order placed by the customer through represents a contract proposal addressed to the supplier. Before being dispatched, the entire contents of the order are displayed on the customer’s screen, showing a detailed list of the goods ordered (quantity, price per unit, recognised discount) and total price.

If the customer confirms the order by clicking on the ‘Buy’ button, he will receive an e-mail confirming that the supplier has received the order. This e-mail contains a summary description of the goods ordered, the quantity and the acknowledged price, as well as, if applicable, the shipping costs and payment terms. The customer is obliged to check the individual items of the order placed and can detect any errors by e-mail, fax or, during working hours, also by telephone.

The contract between the supplier and the customer shall be deemed concluded when the customer receives the aforementioned confirmation e-mail.

In the event that goods are temporarily unavailable, the customer may receive the ordered goods at a later date with a later shipment.

The supplier reserves the right to withdraw from the contract in the event that ordered goods are temporarily unavailable for dispatch and to inform the customer as soon as possible.

The customer is obliged to check the goods as soon as they reach their destination.

Art. 3 – Username and Password

Access to the online order area is possible through a personal account, consisting of a user code and a secret password. The user code and secret password will be communicated to the customer by e-mail.

The customer is the sole owner of the personal account; the access code and secret password are confidential and may not be made accessible or handed over to third parties. The customer is solely responsible for the storage and use of the account.

The customer shall be responsible for every order placed with his account, even if this is done without his consent. The provider is not liable for the use of the account by third parties.

Creation of an account as well as the deletion are free of charge. The customer may at any time, in writing and also by email, request the deletion of his account. The deletion will be effected within 8 (eight) days after confirmation of the request.

Art. 4 – Prices

Our prices are displayed both including VAT (for the French market only) and excluding VAT and do not include shipping costs, which are the customer’s charge. The price is understood to be the price charged at the time of ordering as it appears in the electronic catalogue, except in the case of typographical errors. It is not possible to order goods at a price different from the one in force on the day of the order. Orodent srl reserves the right to change prices without further notice.

Art. 5 – Right of ownership

The delivered goods remain the supplier’s property until full compliance with all conditions agreed between supplier and customer and until full payment has been made.

Art. 6 – Goods delivery

The goods are shipped to the customer at the address specified for each individual order.

The customer’s indication of a peremptory or essential delivery date is not accepted by the supplier and is in any case non-binding for the supplier. Delivery of the goods shall be made as quickly as possible and in any case within 30 days after confirmation of the order. The supplier shall not be liable for delays, even if delivery periods have been agreed upon. In any case, the supplier shall inform the customer of any delay in the delivery of the ordered goods, if the same exceeds the limits of normal tolerance.

The total amount due for the order, shipping and any further invoiced costs shall be paid by the customer in accordance with the terms of payment established at the time of registration by the customer.

The supplier does not accept orders containing penalty clauses. In any case, if a penalty clause for late delivery has been added to an order by the customer, the clause shall be considered null and void, even if it has been accepted and confirmed by the supplier.

In the event of unpaid invoices, the supplier shall be entitled to terminate this agreement, the individual purchase agreement or part thereof, or to suspend or delay its execution.

. If the supplier is, through no fault of his own, unable to fulfil the customer’s order, he shall be entitled to withdraw from the contract. In this case, the supplier shall inform the customer as soon as possible that part or all of the goods cannot be delivered.

If it is impossible to deliver the order to the specified address, the supplier shall not assume any liability.

The supplier shall not be liable if, due to non-acceptance by the customer and/or impossibility of delivery, the goods are lost.

In the event that goods are lost during shipment, the supplier assumes no liability.

If the customer anticipates that there is transport damage or that goods have been removed from the damaged packaging, the customer shall refuse the delivery. In any case, the customer shall promptly notify our company in writing. in any case, the customer shall promptly notify our company in writing. .

Art. 7 – Right of withdrawalI

The customer has the right to withdraw from the contract, without stating reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the customer or a third party, other than the carrier and designated by the customer acquires physical possession of the goods.

In order to exercise the right of withdrawal, the customer shall inform us of his intention to withdraw from this contract by using the standard withdrawal form referred to in Section 10 of these conditions. This form must be completed and sent electronically to In that case, we shall send the customer an acknowledgement of receipt of the withdrawal by e-mail.

In order to comply with the withdrawal period, it is sufficient for the customer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period expires.

Art. 8 – Effects of withdrawal

If the customer withdraws from the contract, he will be refunded all payments he has made to us, including the costs of delivery (with the exception of any additional costs deriving from his choice), without undue delay and in any event no later than 14 days from the day on which we are informed of the decision to withdraw from this contract. Such refunds shall be made using the same method of payment used by the customer for the initial transaction, unless the customer has expressly agreed otherwise; in any event, the customer shall not incur any costs as a consequence of such a refund. The refund may be suspended until receipt of the goods.

The Customer is kindly requested to return the goods or deliver them to us at “Orodent srl, via M.G. Agnesi n. 8 – 37014 Castelnuovo del Garda (VR), Italy” without delay and in any case within 14 days from the day in which he communicated his withdrawal from this contract to us. The deadline is met if the customer returns the goods before the expiry of the 14-day period.

Art. 9 – Standard withdrawal form – pursuant to Art. 49(1)(h) –

(complete and return this form only if the withdrawal from the contract is desired)

– Recipient [name, geographical address and, where available, telephone number, fax number and e-mail addresses must be entered by the professional]:

– I/We hereby give notice of withdrawal from my/our contract of sale of the following goods/services ……………………………………………………………………………………………………………………………………

-Ordered on _________ received on _____________

-Name of consumer(s)

– Address of consumer(s)

Art. 10 – Responsibility

The warranties of the respective manufacturers are valid for the purchased goods. Technical service and guarantee conditions are assumed by the manufacturers. The legal representatives and employees of the supplier disclaim all liability towards the customer, except in cases of intent and serious negligence.

Art. 11 – Warranty

Products purchased online through Orodent srl are subject to the regulations on sales contracts and warranties concerning consumer goods and to the specific provisions on the subject set out in the Italian Civil Code Articles 1490 et seq. This guarantee shall apply to products that present conformity defects and/or malfunctions that could not be detected at the time of purchase, provided that the product itself is used correctly and with due diligence, i.e. in compliance with its intended use and with what is set forth in the technical documentation, if any, and in compliance with the various operating standards indicated therein. On the other hand, the aforementioned guarantee shall not apply in the event of negligence, incorrect use or improper storage of the product.

Art. 12 – Various and possible

We reserve the right to correct any typing errors and to integrate technical data not present.

Art. 13 – Term of the agreement

The duration of this agreement is undetermined. Either contracting party may, at any time, terminate it by written notice by e-mail. If the customer withdraws, his account shall be deleted within 8 (eight) days after confirmation of the withdrawal. All orders until the effective cancellation of the account are valid and subject to the conditions of this agreement.

If the customer is in delay with the payment of an invoice, the supplier has the right to suspend access to the online ordering system.

Art. 14 – Agreement validity

invalid, ineffective or void, i.e. unenforceable against the customer, this shall not prevent the validity of the other provisions of this agreement.

Art. 15 – Antivirus protection and Privacy

The supplier uses anti-virus software that protects both the online site and the e-mail communication, and in this way fulfils ordinary diligence, thus reducing the possibility of virus infection. The supplier gives no guarantee that the site and the e-mails sent by him are free of viruses.

In application of the provisions of the regulations dictated by the GDPR 2016/679 (General Data Protection Regulation, European Regulation for the protection of personal data) the following information is provided regarding the processing of personal data acquired by the company Orodent srl in relation to the provision of the services requested:

a) the data provided by the customer are used exclusively with prior consent for the following purposes: to send commercial information, including on future commercial initiatives and on announcements of new products, services and offers, for direct sales, for the management and protection of credits in behalf of the company Orodent srl.

b) The Code confers on the person involved the right:

) to obtain from the data controller confirmation as to whether or not personal data relating to him exist, even if they have not yet been stored, and communication of such data in intelligible form. He/she may also request to know the origin of the data, the purposes and methods of processing;

2) to request the immediate and irreversible deletion of unlawfully collected and processed data, or their transformation into anonymous form or their blocking;

3) to obtain immediate updating, rectification or integration;

4) to obtain immediate confirmation that the activities under 1), 2), 3), as well as their content, have also been communicated to third parties, who are aware of the data, if such communication does not prove impossible or disproportionately burdensome, always taking into account the nature of the protected right;

c) the complete information on the processing of the customer’s personal data is always available and downloadable on the supplier’s website at

The supplier declares that the data collected shall not be handed over to third parties, especially not for advertising purposes, except with the customer’s prior consent. If necessary, the data shall be handed over to the specific manufacturer of the ordered goods for the purpose of activating guarantees.

Art. 16 – Applicable rules and competent court’s choice

For any legal issues not regulated in this agreement, the rules of the civil code and the rules contained in the relevant special laws shall apply.

The Italian Legal Order shall apply.

Any dispute relating to the application, execution, interpretation and breach of this agreement or of the individual sales contracts stipulated online through the website shall be subject to Italian jurisdiction and shall fall under the exclusive competence of the Court of Verona

Pursuant to Articles 1341 et seq. of the Italian Civil Code, the customer declares that he/she has carefully read the content of clauses Art. 1 (scope of application), Art. 2 (conclusion of the sale contract), Art. 3 (username and password), Art. 6 (delivery of goods), Art. 7 (right of return), Art. 11 (guarantee), Art. 13 (duration of the agreement), Art. 14 (validity of the agreement) and Art. 16 (applicable rules and choice of competent court) of this agreement and gives his/her express consent.



The following payment methods are available for our customers:

New customers: Credit card, PayPal, Cash on Delivery

Registered customers: Credit card, PayPal, cash on delivery or payment agreed with our office


Shipments of purchased products are made nationwide by express couriers.

It is our sales policy that orders with standard shipping are free of charge.

Statutory VAT must be added to the prices in the catalogue. In the event of extraordinary events, the published prices may be subject to change, without prior notice.


The courier will deliver the ordered goods directly to your premises.

When the courier delivers the material, the customer shall check that :

the number of packages delivered corresponds to the number indicated in the accompanying document;

the packaging is intact, not damaged or compressed in any way. In this case, the goods shall be accepted with reservation of control.

Any mismatch in the number of packages or indications, as well as loss or damage, must be immediately reported to the courier.

Any mismatch in the number of packages or indications, as well as loss or damage, must be immediately reported to the courier. In case of delay in the delivery of packages or for any other possible difficulty, please contact the Orodent operators directly, who will immediately check the case and get back to you as soon as possible.

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